VALLEY HARVEST · CUSTOMER INFORMATION

Grievance Redressal

Valley Harvest is preparing this page to make the complaint route and responsible contact clear. Complete the marked business details before launch.

CONFIGURATION REQUIRED: Valley Harvest has not yet supplied all grievance-officer and address details. Do not treat the missing fields as real contact information.

Grievance officer

Name: Ateeb
Designation: Customer Relations Executive
Email: Not configured — Valley Harvest must provide this detail.
Phone: Not configured — Valley Harvest must provide this detail.
Address: Srinagar, Jammu & Kashmir

How to submit a complaint

Use the configured grievance email or postal address, or submit a message using the public Contact page. Include your name and contact details, a clear description of the issue, the order number where relevant, the product and quantity, and any useful supporting photographs or documents. Do not send passwords, OTPs, payment PINs or full card details.

Acknowledgement and resolution

Under the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, which take effect on 1 January 2027, the grievance process is to acknowledge a consumer complaint within 48 hours, provide a copy of the complaint as recorded by the grievance officer, and redress it within one month of receipt. Valley Harvest must establish the operational complaint log and response workflow to meet those timelines. See the Department of Consumer Affairs announcement.

National Consumer Helpline

Valley Harvest does not claim that this storefront is currently integrated with the National Consumer Helpline convergence process. The business must confirm and complete any applicable onboarding before making an integration claim. Consumers may consult the official National Consumer Helpline website.